Bài tập TOEIC/Part 6
Test 61 - Test 80 - Test 64
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Part 6📄
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Questions 147-149 refer to the following letter.\r\nTo Whom It May Concern:\r\n\r\nMy previous experiences with PRA flights have been positive. However, I recently had an experience that has made me think twice about reserving flights with this company. I 1_____ PRA flight #21 from Los Angeles to New York on December 2. Although the flight was smooth, I was very 2_____ when I went to the baggage claim area at the airport. I was told that my suitcase was never loaded onto the airplane, but that I would receive it on another incoming flight. Unfortunately, my luggage has still not arrived. Customer service agents were unable to explain where the luggage may have ended up. I am attaching a form requesting that I be reimbursed for the cost of the contents of my luggage. Please send a confirmation of reimbursement 3_____ the next few days. Thank you for your assistance.\r\n\r\nSincerely,\r\nCarla Frank\r\n
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