To: Stephanie Boerne <sbb@powell.ca> From: Jean-Pierre Leduc <jpleduc@sollant.ca> Subject: Order #5324309DX Received
Ms. Boerne, I am writing to confirm the receipt of our order (#5324309DX) on Monday the 12th of June. Although we are pleased to have finally received the goods, after waiting a week more than expected, I am still concerned about the quality of service we will receive from you in the future. I assume the late shipment was due to your being new to this position of liaison with Sollant, so let me review with you the stipulations in our contract. We are to receive all of our shipments within four days of ordering, not ten.
I am not sure what your policies are with other companies, but I noticed on the invoice that this past shipment was not sent air express but rather ground transport. I also noticed that you yourself signed the invoice. I take this to mean that you made the mistake, rather than the shipping staff. We have never had problems with our shipments before, and I trust this will not happen again. I would like to continue doing business with Powell, but if this type of thing continues, I will be searching for a new supplier. I would appreciate your prompt attention to this issue. Thank you. Jean-Pierre Leduc Receiving Department, Sollant Industries
