(Passage 1)
25 Gunter Rd. Philadelphia, PA 06578 May22, 2007 Mr. Daniel Gorman, Office Manager TSC Investments 76 Washington Rd. Philadelphia, PA
Dear Mr. Gorman, This letter is to advise you that, for a limited period of time, Budget Office Supplies (BOS) is reducing prices on certain items in our catalog. Take a moment to review the enclosed catalog. I have circled in red ink the items that are temporarily reduced. You should really take advantage of these prices.
If you wish to order large quantities or make special shipping arrangements, please give me a call and we will try to work out mutually acceptable terms and conditions. Did you know that Budget Office Supplies also offers an express delivery service, which means that you can order an item from the catalogue and receive it in less than two days? This service is free for all orders of $200 or more. Plus, you can feel safe placing an order with our company: we have never received a customer complaint. In any event, get your order in now, as these prices are only in effect until June 23. I hope you can benefit from these discounts. Sincerely, Scott Tuttle Sales Director
(Passage 2)
Attn: All BOS employees On June 15 we received a negative letter from one of our most valued customers, GMS Printers. The company ordered two new SP Laser jet printers from our catalogue on May 29 and requested the free express delivery service.
Unfortunately, the printers did not arrive until June 6. Due to the shipping delay, the company lost a deal with a key client because it was unable to produce a report on time. As you can imagine, GMS Printers is not very happy with our service. It has returned the printers and asked for a full refund. The managers have investigated the shipping delay and discovered that an employee failed to enter the order into our database correctly. To prevent this problem from happening in the future, the managers have decided to implement a system of double-checking orders. Starting immediately all orders must be entered into the database and then confirmed by a supervisor before they are sent. Let\'s make sure our work is as efficient and reliable as it can be.
