(Passage 1) From: Mary Helmsford To: Linda Watercrest
Subject: Conference
Dear Linda,
As you requested, I am writing to provide you with some more information about the conference at the end of the month. It will be held at the Gillmor Conference Center in San Francisco, California, on Saturday, May 14th.
The conference is a great way for New Media Inc. employees to meet other people in the entertainment industry. The conference schedule is as follows:
• 8:00-10:00 A.M. \"Understanding the Customer\" presented by market analyst, Richard Preyer
• 10:15-12:00 A.M . \"Making an Effective Presentation\" presented by CEO of Anderson • Entertainment, Brian Thompson
• 12:00-1:00 P.M. Free lunch
• 1:30-3:30 P.M. \"Increasing Productivity\" presented by Director of Sales at Phillip Mortin Media, Bob Ross
• 3:45-5:45 P.M. \"Future Trends in the Entertainment Industry\" presented by Phillip Trent, author of \'The 10 Most Successful Media Companies\"
• 5:45-6:00 P.M. Closing remarks by Samuel Wright, conference coordinator
Please note that New Media Inc. will pay for the registration fee, accommodation, and all meals. Employees are expected to pay for transportation to and from the conference. I hope you find this information helpful.
Regards,
Mary Helmsford Director of New Media Inc.
(Passage 2) From: Linda Watercrest To: All employees
Subject: Conference
Hi, everyone! I am just writing to inform you that there has been a slight schedule change for the conference on Saturday. You may have already heard it on the news, but Richard Preyer suffered a heart attack on Thursday night and is recovering in Mercy Hospital. Unfortunately, he will not be able to give his presentation as planned. I have been informed by the conference coordinator that Michel Tupper, the Director of Customer Relations at Fleet Media, will be presenting instead. He will talk about his 20 years of experience dealing with customer complaints under the title of \"How to Satisfy the Customer.\" Also, if you have any special meal requests for the conference, please contact Mary Helmsford at 895-326-6547 by May 4th.
